Refund & Cancellation Policy

Last Updated: January 1, 2026

1. Overview & Policy Scope

At Dime Desktop Tools Resource Center, we strive to provide transparent, high-value educational consultations, workstation tooling reviews, and technical consensus briefings.

Because our engagements involve reserved analyst time and tailored preparation of technical materials, this Refund & Cancellation Policy outlines the conditions under which refunds, credits, or rescheduling may be granted.

2. Cancellation & Rescheduling Rules

1. Rescheduling (Notice of 48 Hours or More)

• Policy: You may reschedule any booked educational consultation or workshop up to 48 hours prior to the scheduled start time at no additional charge.
• Procedure: Email your request with your booking reference to hello@node-axisbase.click. We will coordinate a mutually convenient new time slot.

2. Standard Cancellation (Notice of 48 Hours or More)

• Policy: If you cancel a scheduled consultation with at least 48 hours advance notice, you are eligible for a 100% full refund of the session fee paid.

3. Late Cancellation (Notice Under 48 Hours)

• Policy: Cancellations submitted with less than 48 hours notice prior to the session start time are subject to a 50% administrative preparation fee to cover research preparation and allocated analyst time. The remaining 50% will be refunded.

4. No-Shows

• Policy: If a client fails to attend a scheduled teleconference session without prior notice within 20 minutes of the start time, the session is treated as delivered and is non-refundable.

3. Work Completed & Delivered Sessions

• Completed Consultations: Once an educational session has been conducted and the post-session diagnostic report or presentation materials have been delivered, fees for that engagement are non-refundable.
• Unsatisfactory Service Resolution: If you believe a session failed to cover the agreed scope outlined in your intake brief, please contact us within 7 calendar days of the session. We will review the session recording/notes and, at our discretion, provide a complimentary 45-minute follow-up session or partial service credit.

4. Refund Processing & Timeframes

• Request Method: All refund requests must be submitted in writing via email to hello@node-axisbase.click stating your full name, invoice number, and reason for the request.
• Review Timeframe: Our administrative office in Hat Yai reviews all refund requests within 3 business days.
• Disbursement Timeframe: Approved refunds are processed within 5 to 10 business days back to the original payment method or bank account.

5. Contact Information

For any inquiries or refund requests:

• Organization: Dime Desktop Tools Resource Center
• Address: Office 7, 76 Placeholder Road, Hat Yai 00000, Thailand
• Telephone: +66 74 000 307
• Inquiry Email: hello@node-axisbase.click